Company description
With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our âPower of Oneâ business model, with teams that span multiple disciplines across clients such as Aldi, P&G, Primark, Samsung, Stellantis, and Visa.Â
We place a huge focus on our People, and have driven flagship D&I and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential, and we encourage everyone to make âBrave Playsâ in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaignâs Best Places to Work for five years in a row, Media Week's Agency of the Year 2025 and one of the Sunday Times Best Places to Work 2025.
Publicis Commerce
As a global branded "wrapper" that delivers the strongest commerce talent, tech, and partnerships in markets, Publicis Commerce provides clients with end-to-end products and solutions that drive clear business outcomes. With a highly collaborative team of subject-matter experts, Publicis Commerce is a trusted partner to clients in navigating the complexities and emerging opportunities of the Commerce landscape, whether that be through marketplaces, eRetail or emerging direct-to-consumer channels. We have a flexible go-to-market strategy, whether we appear as Publicis Commerce to clients or through one of our many agencies within the Groupe. From strategy and organisational design to activation models, Publicis Commerce works across a number of exciting briefs, such as how clients can maximise visibility and sales on the digital shelf, best construct data-led relationships with retailers and how to effectively transform legacy organisational structures. Our aim is not to talk to individual capabilities, instead focusing on driving client outcomes. There is significant momentum in the Groupe having acquired the retail media platform, Epsilon Retail Media, and the eRetail analytics platform, Profitero, alongside a genuine desire from clients to explore the opportunity the emerging landscape offers. We are placing a significant bet on Commerce within the Groupe on eRetail and are building a powerhouse of capability to deliver on this. We are on the hunt for interesting and ambitious people to join us on this journey.
Overview
What will you be doing? đ
Working with an iconic beauty brand at the forefront of luxury fragrance, where innovation meets creativity. Reporting directly to the Account Director, the Retail Media Account Manager will play a key role in driving and optimising retail media campaigns across leading retailer platforms.
This position is ideal for a commercially minded professional with strong performance and optimisation expertise, excellent client management skills, and a passion for eCommerce strategy. You will be responsible for delivering high-impact campaign activations, building strong client relationships, and supporting the development and mentoring of teams to drive best-in-class retail media performance.
Responsibilities
- Ensure the delivery of day-to-day campaigns across platforms, like Amazon Advertising, Epsilon Retail Media, Criteo, adhering to agency best practices and driving eCommerce success for clients.
- Improve communication flows and facilitate calls with local clients to maintain strong relationships and deliver exceptional service.
- Implement quality assurance processes to ensure campaign accuracy and effectiveness.
- Develop and execute client account growth strategies and innovation roadmaps to achieve and exceed eCommerce revenue targets.
- Analyse industry and market trends to provide insights and strategic recommendations that impact client account performance positively.
- Collaborate effectively with other channel teams across the agency to integrate holistic digital marketing strategies. Manage finance reconciliations and ensure smooth billing processes for client accounts.
- Provide regular reporting and analysis to client teams, offering actionable insights and improvement plans where necessary.
- Participate in ongoing internal trainings to expand your knowledge and skills in retail commerce and digital advertising.
- Engage regularly with key retail and technology partners, including Amazon, Criteo, Sainsburyâs, Tesco, and others, to explore collaboration opportunities and industry trends.
Qualifications
What are we looking for?
- Must have hands-on experience with Amazon Advertising (DSP and Search). May have experience working with Epsilon Retail Media, Criteo, including proven success in managing large accounts, ideally within an agency environment.
- Strong understanding of search and Amazon Advertising strategy, with knowledge of other digital media channels, attribution models, conversion rate optimisation, "retail readiness," and consumer behaviour. Excellent communication and presentation skills, with the ability to manage internal and external stakeholders at all levels.
- Experience in managing direct reports and fostering a collaborative team environment.
- Mindset with the ability to set and achieve goals for teams, as well as shape and execute innovation roadmaps.
- Advanced proficiency in Microsoft Excel and PowerPoint for data analysis and reporting purposes.Â
- Preferred certifications or experience with Amazon Advertising Foundations, Sponsored Ads Foundations, Amazon Vendor Central, Amazon Brand Analytics, Amazon DSP, Epsilon Retail Media, Criteo, or other retailer-specific platforms would be a bonus.
Additional information
Starcom has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer;
- WORK YOUR WORLDÂ opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
- REFLECTION DAYSÂ - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
- HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
- FAMILY FRIENDLY POLICIESÂ We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
- FLEXIBLE WORKING, BANK HOLIDAY SWAPÂ &Â BIRTHDAY DAY OFFÂ You are entitled to an additional day off for your birthday, from your first day of employment.
- GREAT LOCAL DISCOUNTSÂ This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.
Full details of our benefits will be shared when you join us!
Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.Â
We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.
Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAGâs (Employee Action Groups).
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